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Free of charge 0800 numbers from mobile phones

Freephone numbers are to become free of charge from mobile phones confirm Ofcom

Freephone numbers are to become free of charge from mobiles under an overhaul designed to clarify telephone call charges and dialing codes, the regulator, Ofcom, has confirmed.

The telecoms watchdog said that from June 2015, "freephone will mean free" for 0800, 0808 and 116 numbers which at present are free only when used in a landline, and which cost mobile phone users between 14p and 40p a minute.

Ofcom also announced measures to tackle consumer confusion over how much it costs to call companies and organisations such as government agencies and charities on non-geographic numbers those beginning with 08, 09 and 118. Unless using a BT line, callers are not informed about how much these numbers cost.

But Ofcom's new rules will mean they have to be broken down into access charges, to be made clear by phone companies, and service charges that must be specified by the organisation being contacted.

This will mark an end to warnings on adverts saying calls may vary from other landlines and calls from mobiles may cost considerably more.

Ofcom said the new rules would mean a cap on premium rate call charges, to 09 numbers, to protect consumers from rogue operators imposing extremely high charges.

Ed Richards, chief executive of Ofcom, said: These changes will be the biggest for UK telephone customers in more than a decade. We expect them to restore people's confidence in using phone services, and to increase competition.

Confusion over 0845 numbers will also be addressed; these numbers can cost up to 11p a minute from landlines and 41p a minute from mobiles.

The new rule will mean 0845 will work like any other 084, 087 or 09 number, with the call cost broken down into access and service charges.

The rules will not come into effect until 26 June 2015 to allow companies and service providers to make the changes. A nationwide communications campaign will begin in 2014 to explain the call charge changes.

For call costs to the above numbers from your mobile phone provider, see their website:

Talk Mobile
TalkTalk" target="out">TalkTalk Mobile
The People's Operator
Virgin Mobile

And do not forget that you can KEEP your existing mobile phone number if you decide to switch mobile phone operators. All you need is your PAC code. Use our handy tool on to obtain your PAC code.



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What is a PAC code?

A porting authorisation code, or PAC code, allows you to transfer your existing mobile phone number from to another mobile phone provider so that if you change mobile phone networks you do not have to give everyone a new number... You can keep your existing mobile phone number. The process is termed mobile number portability, or number porting. It's quick, FREE and very easy to do - follow the instructions here for full details on how to port your mobile phone number to a new network provider.

NOTE: You can purchase your new phone contract and then obtain your PAC code. It is not essential to have your PAC code prior to purchasing your new phone. However, you will need your PAC code if you want to keep your existing phone number (i.e. transfer your current number to your new provider). Use our handy tool above to obtain your PAC code.

PAC codes are FREE.

To keep your mobile phone number when switching to another mobile phone network, use our handy tool to obtain your PAC code. Just select your current and new phone provider click OK and you'll receive full instructions for obtaining your PAC code.