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Vodafone BlackBerry Service hit by Outage
Vodafone BlackBerry service hit by outage
Vodafone subscribers were unable to send and receive emails or access the web on Friday morning following a technical fault.
The outage lasted for part of the morning with Vodafone customers taking to Twitter to complain about the problem.
A BlackBerry spokesman said that the problem was with Vodafone. “All BlackBerry services are operating normally but we are aware that a wider Vodafone service issue is impacting some of our BlackBerry customers in Europe, Middle East and Africa. We are supporting Vodafone’s efforts to resolve the issue as soon as possible.”
Vodafone said the outage was caused by a router error and that services were being restored. A spokesman said: “Vodafone can confirm that some BlackBerry customers experienced issues with their data services this morning in Europe, Middle East and Africa. The issue was caused by a router error.
"Services are in the process of being restored and we continue to monitor the situation closely. We apologise to customers for any inconvenience caused and we will provide updates as necessary.”
The way many BlackBerry users access the internet is different to the way other smartphone owners get online. Traffic for customers who do not run their own BlackBerry Enterprise Server is routed via a centralised infrastructure operated by RIM, so if an operators' link to the Canadian firm fails they are cut off.
A major technical fault at RIM in 2011 cut off millions of BlackBerry owners across all networks in Europe and the Middle East for several days in 2011.
Vodafone's link to BlackBerry internet services also failed in September last year. On that occassion the operator indicated the problem was at RIM's end.
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