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Vodafone BlackBerry Service hit by Outage

Vodafone BlackBerry service hit by outage

Vodafone subscribers were unable to send and receive emails or access the web on Friday morning following a technical fault.

The outage lasted for part of the morning with Vodafone customers taking to Twitter to complain about the problem.

A BlackBerry spokesman said that the problem was with Vodafone. “All BlackBerry services are operating normally but we are aware that a wider Vodafone service issue is impacting some of our BlackBerry customers in Europe, Middle East and Africa. We are supporting Vodafone’s efforts to resolve the issue as soon as possible.”

Vodafone said the outage was caused by a router error and that services were being restored. A spokesman said: “Vodafone can confirm that some BlackBerry customers experienced issues with their data services this morning in Europe, Middle East and Africa. The issue was caused by a router error.

"Services are in the process of being restored and we continue to monitor the situation closely. We apologise to customers for any inconvenience caused and we will provide updates as necessary.”

The way many BlackBerry users access the internet is different to the way other smartphone owners get online. Traffic for customers who do not run their own BlackBerry Enterprise Server is routed via a centralised infrastructure operated by RIM, so if an operators' link to the Canadian firm fails they are cut off.

A major technical fault at RIM in 2011 cut off millions of BlackBerry owners across all networks in Europe and the Middle East for several days in 2011.

Vodafone's link to BlackBerry internet services also failed in September last year. On that occassion the operator indicated the problem was at RIM's end.



And do not forget that you can KEEP your existing mobile phone number if you decide to switch mobile phone operators. All you need is your PAC code. Use our handy tool on to obtain your PAC code.



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What is a PAC code?

A porting authorisation code, or PAC code, allows you to transfer your existing mobile phone number from to another mobile phone provider so that if you change mobile phone networks you do not have to give everyone a new number... You can keep your existing mobile phone number. The process is termed mobile number portability, or number porting. It's quick, FREE and very easy to do - follow the instructions here for full details on how to port your mobile phone number to a new network provider.

NOTE: You can purchase your new phone contract and then obtain your PAC code. It is not essential to have your PAC code prior to purchasing your new phone. However, you will need your PAC code if you want to keep your existing phone number (i.e. transfer your current number to your new provider). Use our handy tool above to obtain your PAC code.

PAC codes are FREE.

To keep your mobile phone number when switching to another mobile phone network, use our handy tool to obtain your PAC code. Just select your current and new phone provider click OK and you'll receive full instructions for obtaining your PAC code.